Stop getting nuisance calls There are some actions you can take to stop getting nuisance calls that you don’t want. You shouldn’t get nuisance calls if you didn’t give the caller your number - for example: • cold calls trying to sell you something you don’t want or need, like double glazing • recorded or automated messages telling you you’re due compensation, perhaps for a mis-sold insurance policy such as PPI If you’re getting calls about PPI or accidents Companies calling you about PPI claims, personal injury claims or other claims can't call you unless you’ve told them they can. If they call without your permission, you can. You’ll need to know the number they called from and the date and time they called. The Information Commissioner will investigate and can fine the company who called.

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Register with the Telephone Preference Service The best way to stop nuisance calls is to - they’ll add you to their list of numbers that don’t want to receive sales and marketing calls. You can also call them to register on 0345 070 0707. It’s free to register with the Telephone Preference Service. If anyone asks you for money to sign up, it’s a scam - you should. It’s illegal for a company to call numbers registered with the Telephone Preference Service, so registering should scare companies away and stop them bothering you. You’ll need your phone number, postcode and an email address to sign up on the Telephone Preference Service website.

You can also sign up from your mobile by texting ‘TPS’ and your email address to 85095. If you get nuisance calls after you’ve registered with the Telephone Preference Service, it may be because you gave the caller your number. Tell the individual caller you don’t want to be contacted again, and they should stop calling you. You might also still get calls from companies that don't follow the regulations. You can from the Telephone Preference Service website.

To try to prevent the problem happening again you should always check any forms that you fill in for tickboxes that say something like “I give permission for third parties to contact me by phone” or “I give you permission to contact me by phone”. Don’t tick the boxes if you don’t want to be contacted. Block nuisance calls There are products to block some calls (like international calls or withheld numbers) but be careful they don't also block calls you want. Ask your phone provider if they have a service to block some numbers, or you can install a call blocking device on your phone yourself.